Designing for Revitalization of Communities through New Business Models for Traditional Arts and Crafts

This paper discusses the importance and opportunities of design in helping to revitalize rural and marginalized communities where traditional arts and craft businesses often reside. It argues that traditional arts and craft businesses need to build a symbiotic relationship with the local communities to ensure the survival and thriving of both. It aims to demonstrate that designers should and can work traditional arts and craft business to better tell their stories and pursue new business opportunities with the goal to achieve sustainable development of these businesses and their communities. Through ethnography research and participatory design process, the paper presents the research team’s collaborations with a few traditional arts and crafts business owners in three communities and presents a few design concepts resulted from this process. It provides a list of suggestions based on the above analysis for designers who are interested in working as the link between business and traditional arts and design.


Crisis of Traditional Arts and Crafts
Traditional arts and crafts can be considered as the bridge between our material and non-material cultural heritage. Sadly, the accelerating disappearance of hand-crafted objects in the era of mass manufacturing is undeniably apparent.
The reasons behind this phenomenon are multifold. Economically, the tradi-tional arts and crafts business have been struggling to make a profit in the era of mass production due to its inherently high labor costs. The products from these trades such as Russian Palekh lacquer miniatures are considered luxury items from a bygone era, which do not seem to be of too much use in the day-to-day life (Khaire, 2019). In addition, many traditional products can be easily and cheaply replaced by mass-produced products such as bamboo weaving baskets.
Thus, traditional arts and crafts have become an unattractive career path for the younger generations, being dismissed as "old-fashioned" or "difficult to learn" (Bazenkova, 2015;Bratley, 2010). This "inheritance crisis" hinders the preservation and development of these trades.
Beyond these practical reasons, we believe there is a deeper social and cultural reason for their loss: the disconnection between communities and the environment they live in. The cultural heritage, symbolic meanings, and techniques embodied by traditional arts and crafts reflect the local ecology and environment are gradually becoming less relevant in a globalized world. In addition, young people are leaving rural area in droves to cities to seek higher paying jobs. As a result, many traditional arts and crafts trades in rural area find it more difficult to attract new workers and customers. As these trades diminish, so do the communities that bred them. Therefore, revitalizing traditional arts and crafts business is not a simple matter of improving efficiency or reducing costs, or incorporating these aesthetics into new products. Indeed, if our aim is preservation of our unique cultural heritage, the sustainable solution is to retell the story of the unique cultural backgrounds of traditional arts and crafts and connect them with new generations of consumers and makers. While goods produced by traditional arts and crafts can be updated for modern use, there needs to be new business strategies that will create interesting and authentic memories associated with the goods that the traditional arts and crafts trades produce. These memories should be culturally relevant to the local communities, thus, encouraging or stimulating the community's desire to preserve them. People ought to be proud of their traditions. In turn, consumer support for these businesses will help these communities to thrive again.
Ensuring the survival and continued development of these arts is not a simple matter because the economic, cultural, and social environment for these goods has all dramatically changed in the past hundred years, especially so in fast developing countries with rich cultural heritages like China and India. The paper argues that we should not only preserve traditional arts and crafts in museums, but also to create a healthy "eco-system" for them to continue to exist in the society as functional objects as well as cultural symbols so that artisans and craftsmen can continue to generate sustainable economic interests for their work and contribute to their communities.
Paradoxically, design can play a crucial role in linking traditional arts and crafts with economic development because of its enormous power to communicate at a massive scale. Design thinking methods can be utilized in finding ways

The Role of Design
Designers' responsibilities have gone beyond merely creating functional and eye-catching artefacts. Design has become an important instrument for building business and social strategies to bring about great cultural and economic changes. Ezio Manzini & Coad (2015) stated that: "Cultural activists, grassroots organizations, and design activists are converging towards a range of initiatives whose purpose is not to offer immediate solutions to problems, but to spark interest in these areas and show, often paradoxically or provocatively, that there are different ways of seeing and resolving them. • Create new values for traditional industry through design.
• Enhance consumer experience for traditional business through design.
In these documents, several successful cases were presented.

Design for a New Experience
Memories are created through experience. In their book, Pine and Gilmore (2011) defined the economic offerings of a business in four categories: commodity, goods, service, and experience. They argued that a rich and compelling experience is the most desirable for consumers in the 21 st Century. While most traditional artisans and craftsmen are not in the service industry, they provide services to their clients at many "touch points" (encounters with the clients) to meet their needs. Many traditional arts and crafts businesses are also small non-employer businesses (have no employees except the owners). For any small business, the quality of its service is what its proprietors rely upon to differentiate the business from larger well-established brands. Literature reveals The destinies of traditional arts and crafts and the soil that "grew" them are intertwined. The ideas and techniques might be non-material, while the artefacts resulting from these practices stand as a testimonial to the humankind's rich history and diverse cultural beliefs. We are convinced that the most promising strategy for preserving and developing traditional arts and crafts business is to make them a driving force behind the revitalization and development of marginalized rural communities. The approach must be systematic and interdisciplinary and any research efforts must be conducted not in labs, but within the communities.
Clearly, now is the perfect time for designers to work with traditional arts and crafts businesses towards the ultimate goal of revitalizing depressed communities. Many designers have been working in the field, most recently, Japanese Amezaiku Hanakawado Studio, Fendi of Italy (Povoledo, 2018)  Albeit, more such studies should emerge in the next decade due to the policy changes mentioned above. This paper discusses several cases that our design team has been involved with and attempts to distill a set of principles useful for designing for revitalization of culturally significant communities and industries.

Research Questions
Based on literature and preliminary research, the following assumptions were established before the project was started (Huang &

Locations of Research and Design Activities
The researchers choose three communities as the primary research locations.
These locations are: Makanda, Illinois, USA; Songkou, Fujian Province, China; Orkney, Scotland, UK. These three communities locate on three continents. Although culturally and geographically vastly different, they have many things in common: they are all rural areas that are relatively close to (within two hours by car or ferry) major metropolitan areas (Makanda is close to St. Louis, Songkou is close to Fuzhou, and Orkney is close to Inverness); they have relatively small populations (Makanda has 600 residents, Songkou has 31,000, Orkney has 21,000); and most significantly, they have been the site of an historically significant local and traditional arts and crafts that date back to over 100 years ago. As such, the researchers have worked to establish local contacts and to build working relationships with arts and crafts business owners in these communities.

Participatory Design
Through workshops and ethnographic research (interviews and observations), the research team examined the success and failure of some of these new business ideas. Some of the business owners and community activists in Makanda and Songkou were actively involved in the design process to ensure the design team understood their business' goals and their user scenarios. Likewise, the design team participated in the operation of some of these businesses and their various activities in order to test, improve and validate their design concepts. The research team has also participated in several local arts and craft fairs and training workshops to speak with various local artisans, observe their business handling and customer services, and observe the customers' reactions towards the products and services.

Interviews
Multiple interviews were conducted with designers and local small business owners, which helped the team understand the factors that have contributed to the success and failure of similar business in the past. Interviews were also conducted with potential customers. Since this research project has involved nearly 100 students in a variety of design disciplines and a variety of business owners over several years, and the interviews were mostly conducted in informal settings, the interview questions have been chosen from an evolving list to tailored to the specific businesses and locations. The core questions for the traditional arts and craft business owners and community activists focus on these five aspects: • Regarding People: Does your practice/business fulfill a local need? Who are your local and global customers? • Regarding Culture: What are the cultural heritages of your practice? How does your practice/business capitalize on the regional unique characteristics? • Regarding Environment: Does your business promote local consumption?

Analysis of Data
Students went through the typical qualitative data analysis process: interview data was compiled to identify keywords and themes ( Figure 1); personas (business owners and potential consumers for the business) were created; competitiveness of the businesses and the current market were analysed ( Figure 2); user scenarios were generated.

Business Opportunities: Design for Unique Cultural Heritage
For communities like Songkou and Makanda to succeed, designers must create unique offerings based on their cultural heritage to set them apart from others. This is not an easy process as we found that cultural heritage must be cleverly packaged to become a successful product or service that might generate sustainable economic activities.
For instance, the craftsmen of bamboo weaving in Songkou create beautiful but delicate containers that might be easily crushed in transportation, thus it is difficult to market them to tourists or sell them via the internet. We also discovered that the local craftsmen need extensive help to update their products for a more urban audience. The products they produced are well made, but mostly are plain, lacking the design values that people might be willing to pay more for.
One of the solutions that our design team presented was to use bamboo weaving baskets as packaging for locally-made snacks (Figure 3). This solution not only creates a new market for the traditional craft products, but also helps to reduce waste associated with packaging materials. Most importantly, it adds value to both the snacks and the bamboo container, resulting in a more culturally and environmentally conscious food product wrapped in an interesting yet practical protective vessel.
Furthermore, we found that these arts and craft trades themselves can be We also realized that it is important to look beyond the obvious. For instance, in Orkney, we observed that artisans such as jewellery makers and weavers frequently use the surrounding ocean as their theme, or incorporate Celtic or Viking symbols or patterns into their work. While these cultural references are appropriate, the market is already saturated with similar products. We argue that an often ignored core cultural value of many rural communities is their deep  concern for the environment. For instance, despite their proximity to the North Sea petroleum fields, Orkney is leading the way for sustainable renewable energy (McKie, 2019). Using biodegradable materials for packaging, sustainable harvesting, upcycling, etc., these environmentally conscious practices can all be a part of the story of traditional arts and crafts in these communities.

Business Opportunities: Design for Craft-Tourism
Tourism is one of the main revitalization strategies for many rural communities (Ammirato & Felicetti, 2013;Ikerd, 2008;Allen, Van Dusen, Lundy, & Gliessman, 1991). Traditional arts and crafts can easily fit into this scheme. Songkou Tourism is also about more than selling products (Poon, 1993). It might help tackling the "inheritance crisis". Making arts and craft is often a personal journey. To take the fear out of starting such a journey, experienced artisans and craftsmen can share their love for their craft with new comers in the form of mentorship. Education and entertainment could both be provided if tours and workshops can be offered regularly to attract local visitors, especially families.
For individual studios, craft-tourism is also an opportunity to diversify their income stream.
In addition, these experiences could build new traditions. More innovative  Dalgic and Leeuw (1994)

Suggestions for Designers and Traditional Arts and Craft Business
Through trial and err, our team has been working on this project for the last three years. Several design principles that might be of use to other design teams have emerged: • Authenticity is the core value of traditional arts and crafts. Designers should work with their clients to fully understand the symbiotic relationship between the traditional arts and crafts and their local cultures. This helps to avoid creating an experience that is deemed manufactured and therefore appears fake to sophisticated customers. • While working with small communities, designers should not interfere with their way of life, but rather, aim to improve it for modern comfort. New businesses should not be built on complete abolishment of the old, but to take what is good of the old and market it better.
• Designers must work across disciplines and be prepared to find solutions outside of their comfort zone of established professional expertise.
• Selling more stuff is not necessarily the goal of revitalization of traditional arts and crafts and their communities. Raising awareness, increasing appreciation, creating new interests, and exploring new ways to tell the client's stories, should be the long term objective.

Conclusion
While it may be true that without design and business intervention, traditional arts and crafts will continue to exist as parts of collections in museums around the world, knowledge, appreciation and interest in these objects will increasingly be confined to those narrow specialists. They will be regarded as meaningless by the general public. We believe that it is important to preserve this shared cultural memory. To achieve this objective, these artefacts produced must retain their cultural relevance and be recognized by all as part of our cultural heritage as well as daily lives. Designers can play a critical role in this process by creating a cultural bridge between local artisan and the global citizenry by helping these local businesses remain culturally relevant, by constructing unique educational and interesting experiences that tell compelling stories of the products and the business.