Working to Improve Classroom Climate Using a Ten Point Scale and Focusing on the Development of the Classroom Management Skills of Individual Teachers

The working atmosphere in the classroom is an important variable in the process of education, with several studies suggesting that classroom climate has a significant impact on student attainment. Recent international studies have suggested that deficits in classroom climate are prevalent in many countries, pointing out that these deficits are more serious and prevalent in some systems compared to others. Attention has also been drawn to the phenomenon of “in-school variation”, with levels of classroom control varying not just between schools, but also, within them. The paper describes the use of a 10 point scale for conceptualising the working atmosphere in the classroom as a continuum between a climate which is ideally conducive to learning (level 10), to a level where learning is severely constrained by the poor behaviour of some pupils (level 1). The scale encourages teachers, student teachers, school managers and school governors to reflect on the factors influencing the working atmosphere in the classroom. In England, there has been a tendency to see school leaders as the key to levels of classroom control (Ofsted, 2014; Wilshaw, 2014). However, this does not explain the phenomenon of “in-school variation” in classroom climate. The research outlined in this paper supports Elliott’s view (Elliott, 2009) that the classroom management skills of individual teachers are one of the key determinants of classroom climate and good pupil behaviour, and therefore more time and effort need to go into developing this dimension of teacher authority. Working with teachers and student teachers, using the 10 point scale to develop their understanding of factors influencing classroom climate offers one way of developing teachers’ skills in this area. Given that deficits in classroom climate and pupil behaviour are not limited to the UK, the scale may be of use and interest to those involved in teaching and teacher education in other countries.


Method
In terms of theoretical perspectives and frameworks, the research falls within the paradigm of "professional voice", where there is an attempt to gain greater insight into educational situations, issues and problems by eliciting the views of experienced professionals (Goodson, 1996;Sikes, 2006). There are also elements of an Action Research approach (Elliott, 1992), in that participants were asked to reflect on their ideas about the factors and variables influencing classroom climate, in order to develop "situational understanding", and (hopefully) improve the quality of their decision making in order to improve practice in social situations.
The main research instrument used in the research was a 10 level scale which has been widely used in teacher education in the UK (Haydn, 2012). The scale attempts to describe the continuum between classrooms where the working atmosphere is ideally conducive to learning, and classrooms where learning is severely limited by pupil disruption. The idea in phrasing the level descriptors was to attempt to evince a chord of recognition in practising teachers and pre-service teachers, and to be sufficiently transparent and accessible as to be meaningful to others involved in the educational process-teachers, parents, governors and policy makers. The scale was originally used in work with pre-service teachers, based on the idea that it would be helpful for them to have some ideas about where they stood in the classroom climate continuum, to think about levels to aspire to, about what factors influenced the working atmosphere in the classroom, and why there were differences both between and within schools. Respondents were given a copy of the scale prior to a semi-structured interview and asked to talk about their experiences of teaching and observing other teachers' lessons in relation to the scale. Questions included: • What sort of levels have you encountered in your teaching?
• What sort of levels have you observed in your experiences in schools?
• What factors influence levels of control and variations in classroom climate?
• Why do some teachers appear to be able to get to higher levels on the scale than others in their lessons?
• What factors other than the experience and classroom teaching skills of the individual teacher influence the working atmosphere in classrooms? Respondents were also asked to consider what influence the working atmosphere had on their lesson planning and teaching, in terms of learning objectives and pedagogy. Implicit in the level descriptors is the suggestion that below a certain point on the scale, the atmosphere in the classroom will influence not just the outcomes of the learning process, but the inputs as well, in that below certain levels on the scale, planning may be directed to at least some extent towards the objective of control rather than learning.
The scale also aimed to get respondents to think about the extent to which there is a "right to learn" for pupils, free from disruption by other pupils, and to encourage them to reflect on the factors influencing classroom climate, the influence of classroom climate on teaching and learning, and the equal opportunities issues surrounding the tension between the ideals of educational inclusion and situations where some pupils are impeding the learning of others.
Between 2007 and 2011, interviews were conducted with 140 teachers. In terms of factors influencing sampling, the most influential factor influencing the choice of participants was that the respondents were heads and teachers known to the researcher.
Whilst acknowledging the threats to reliability of "insider research" (Elliott, 1988) and the limitations of face validity (Moores et al., 2012), a working hypothesis, albeit a tentative one, was that people with whom one had a reasonably close and (hopefully) positive working relationship might be more likely to feel that they could/ should be open and 'honest' in their responses, in what is acknowledged to be a sensitive facet of teachers' professional lives (Bennett, 2010;Haydn, 2012;Rogers, 2011). As Charles Taylor, behaviour advisor to Michael Gove, the Secretary of State for Education has pointed out.
Schools are very reluctant to admit they have an issue with behaviour… It's also interesting because it shows an emotional component to behaviour. There's an element of threat around behaviour that there almost isn't around any other issue in school. Deep down, behaviour is our biggest fear… There is a pride about it… in the same way that schools don't like to admit that they have a problem with behaviour, nor do teachers (Taylor, 2011: p. 20).
(The idea of "trust" sampling, in areas where there may be external pressures on respondents' testimony is explined in more depth in Haydn (2014)). Other factors influencing the choice of participants included the desire to obtain testimony from teachers with varying degrees of experience and seniority. The sample included 14 head teachers, 20 newly qualified teachers (in their first year of teaching), 12 assistant principals, 60 teachers who were either heads of department and/or mentors responsible for the supervision of student teachers, with the remainder of the sample comprising of teachers who were beyond their first year of teaching but who were not part of senior or middle management teams.
A third factor influencing sampling was the desire to gain insights into classroom climate from a representative sample of English schools. Over 85% of the interviews were conducted with teachers working in the East of England because of the author's experience of working with them. The other 15% came from schools in London and the North of England, for the same reason. The schools were not selected on the grounds of being particularly challenging or difficult. Nine of the respondents worked or had worked in schools "in special measures", but many worked in schools which were oversubscribed, and had received various awards and distinctions. Seven of the respondents worked or had worked in the independent sector at some point. Overall, the teachers T. Haydn 2354 came from schools which were broadly representative of English schools. The gender balance of the sample also closely represented the proportion of male and female teachers working in the English secondary school system.
Coding of the interview transcripts was done inductively, and responses were divided into testimony which indicated that classroom climate was not a major problem (defined as "nearly all lessons functioning at levels 9 or 10 on the scale"), testimony which stated that behaviour was an issue, and teachers had to at least some extent plan lessons around control issues (the middle order levels on the scale), and testimony that suggested substantial and regular deficits in classroom climate, with levels falling into the bottom half of the 10 point scale.

• Evidence of teacher reflection on the classroom climate continuum
There were a number of responses which indicated that using the scale had elicited reflection on the working atmosphere in the classroom, from teachers with very differing degrees of classroom experience. Three examples are given below: "It is helpful to think that there are lower levels on the scale than the ones I am working at. I have become aware of the massive differences even within this school… the time of day, the weather, the area of the school… some departments have it more sewn up than others" (Experienced Teacher).
"I have worked with some teachers who seem perfectly happy with levels around 7 and 8; they don't seem that bothered about going the extra mile to get the kids really sorted out so that they can just go in there and relax" (Head of Year).
"There's a stage at which, if you are at level 9 or 10 for a few lessons in a row… where they get used to it and it becomes "the norm". They expect the lesson to be OK. There's a lot of behaviourism in it. They can be conditioned to behave… Not in a fascist, control freak way but just getting them used to things… rituals and routines, being able to have a bit of a laugh and relax at some points in the lesson" (Experienced Teacher).
"I worried that talking about, or even acknowledging the lower levels on the scale might increase the trainees' anxieties about class management. It's an area that a lot of them are wound up about when they are in the early stages of first placement. But it led to some light hearted discussion of levels which they had encountered when they were pupils and given that none of them were at level 1 with all their classes, they could see that things could be worse…" (Assistant Head).

• Developing teachers' and pre-service teachers' understanding of the importance of classroom climate
Where student teachers or teachers had experienced "level 10" lessons, which are characterised on the scale by the teacher being in relaxed control of the class, and all pupils being keen to learn and work together with the teacher towards the learning objectives for the lesson (see Appendix 1), several interviewees remarked on the impact it had on student learning, the quality of their teaching, and perhaps most strikingly, the effect it had in terms of job satisfaction, even in comparison to lessons where behaviour was not a major problem. Four examples of respondent testimony are given, as being representative of feedback on what it was like, teaching "at level 10": "I cannot stress how wonderful it is to teach a well behaved class. It actually enables you to lower your guard and completely relax. Even though I was teaching them about a religious pilgrimage, I really enjoyed the lesson and the children did too… I could tell" (Student Teacher).
"In a funny sort of way, it puts a bit of pressure on you when you've got a great class which you get on really well with... you keep thinking what you are going to do to give them a great lesson… to keep it up… it keeps you on your toes. But the lessons are great. You come out feeling great. You know that you have their respect, they rate you, they think you are a good teacher" (Newly Qualified Teacher).
"Your teaching actually gets better when you are at levels 9 and 10… your exposition is more fluent, you can think of things off the top of your head… you seem to be able to think of lots of good ideas because you' re not thinking at the back of your mind about control and surveillance issues. You get a buzz out of it and you can let your hair down more, take a few more risks" (Experienced Teacher).
"I've got a year 10 GCSE class (15 year olds, examination group) who are fantastic, a real pleasure to teach. I can often get level 8 and sometimes 9 and 10… that feeling that you can do anything…. They respond bril-liantly… there's a good positive climate in the classroom. I think we all really enjoy the lessons" (Advanced Skills Teacher, Working in a Challenging School).
"In terms of how much you enjoy your teaching, there's a massive difference between operating at levels 7  Qualified Teacher). Conversely, where teachers and student teachers were struggling to sustain a reasonable working atmosphere in the classroom, and encountering the lower levels on the scale (even in terms of the intermediate levels on the scale), there was an acknowledgement that this had a negative effect on how much learning would be achieved. Even experienced teachers acknowledged that they would adjust the format and aims of the lesson to try and minimise disruption, by "keeping pupils busy", "keeping their heads down", "Give them lots of written tasks", and eschewing activities such as group and discussion work. Where classroom climate sank to some of the lower levels on the scale (usually around level 4 and below) some teachers suggested that the whole process became more or less, a waste of time, with it being difficult to attain any worthwhile educational objectives in the lesson. It should be acknowledged here that not all schools suffered from the lower levels on the scale: in some schools, teachers felt that levels did not generally go below level 6, but there appeared to be very few schools where the working atmosphere was consistently at levels 9 and 10 (Haydn, 2012).
Another implication of classroom climate falling to below (around) level 7 on the scale was the transformation of teachers' feelings about "doing the job" and "being a teacher". As well as making it difficult to enjoy teaching, it evinced feelings of guilt at "letting some pupils down", and "feeling a failure", as the following, not untypical extract demonstrates: "You are aware that even in your most difficult classes, there are some kids who just quietly get on with it, who would like to learn but who are quietly fed up… or quietly resigned about the fact that the whole lesson will be pretty much a shambles because I haven't got the power to stop some of the pupils destroying the lesson. It's a horrible feeling, because obviously you blame yourself and think what more you could do… and then you walk past the other classrooms and see it happening to teachers who've been at the school for years" (Student Teacher).

• Developing an understanding the importance of school context
Where teachers had worked in more than one school, and where student teachers had worked in schools with differing levels of challenge in terms of student behaviour, there was an acknowledgement of the importance of "school context" in considering and acting on issues of pupil behaviour and classroom climate. This was important not just in terms of realising that what worked in one school may not work in another, but also in terms of realising that in terms of the challenges involved in managing pupil behaviour, in the UK system as elsewhere, it is not "a level playing field" (Elliott & Phuong-Mai, 2008), and that some teachers have to deal with a far higher proportion of difficult pupils than others: "It's difficult to do this job without thinking how unfair the system is.

I've worked in several schools and it's so obviously not a fair contest. I used to work in an inner city school with a lot of difficult kids. The staff were great, a lot of them were fantastic teachers. My exam results there weren't great… now I work at a much easier school and I get a lot of praise for my exam results. I'm the same teacher" (Experienced Head of Department). "I had a very successful first placement and was told by both the teachers I worked with and my university tutor that class management appeared to be a particular strength. I did feel confident and was able to get a good working atmosphere with all my classes. Then I went to a similar school down the road and just could not get the control I was used to… it was traumatic having been able to get control and then feeling impotent… helpless. The staff was great and very supportive but I spent a lot of time in tears in the staffroom and nearly packed it in" (Head of Department).
Another experienced teacher who had worked in two state schools and then moved to a private "prep" school talked of "educational overachievement" in the latter, raising important points about the extent to which there is "a right to learn" for all pupils in state schools under the current system: "The kids here aren't that different from the kids at X and Y in terms of how bright they are. There's an amazing amount of overachievement really. When you look at their IQ Test scores, they're nothing special and yet in terms of results, they do really well. Nothing is allowed to get in the way of their learning, and there's none of the settling them down, getting them quiet stuff that wastes so much time. We have some kids here who are bone idle, who don't want to do well and have to be forced… but they are never allowed to spoil the learning of others" (Experienced Teacher).
• Developing an understanding that "teachers make a difference" to classroom climate In spite of the acknowledgement that school context and the socio-economic background of a school's intake T. Haydn 2356 often has at least some impact on the levels of pupil behaviour and classroom climate prevailing in schools, testimony from teachers and student teachers overwhelmingly suggested that they believed that as Reynolds (1999) has argued, the teaching skills of the individual teacher are generally the most important determinant of classroom climate, given the extent and prevalence of 'in-school variation'. In the words of Reynolds: In statistical analyses it is clear that the teacher "level" explains three to four times more in terms of pupil results than the school "level". Second, there is evidence of substantial variability in quality within our schools, in terms of departmental performance and in teachers' effectiveness. Indeed, the range of effectiveness within schools dwarfs the variation between them (Reynolds, 1999: p. 13).
Teacher and student teacher reflection on, and discussion of why some teachers operated at very different levels on the 10 point scale, even within the same school, teaching the same pupils, made it clear that in spite of variations in the degree of challenge which schools posed, teachers were not simply helpless victims of "the system", and could make a big difference to lesson climate and pupil behaviour. In the words of two student teachers: "You couldn't do a placement at X school without realising what a fantastic difference the individual teacher makes. Groups that I had regarded as unteachable would behave like little angels, not just under control but relaxed, pleasant, helpful. They would just go quiet when he gave some small signal that he wanted to talk. At one level it was depressing because it made me realise how crap I was, but in another way it was inspiring… it made you realise what a fantastic difference teachers can make".
"You can't do a school placement without realising that the bottom line, in terms of the deal that the pupil gets, is which teacher they have".
A Teaching Assistant (TA) pointed out that they are in a good position to consider "teacher effect", given that by the nature of their job, they have to work with a wide range of teachers: "As a TA you sometimes follow a group or a particular pupil around for the whole day or even for several lessons over a period of weeks. You would see the same group at level 10 with some teachers and down to level 2 or 3 with others. It made you realise what a massive difference the individual teacher makes. It made you really appreciate just how good some of them are, how wide the range of skills are that enable you to cope in difficult circumstances. You can also learn from bad practice… you can see what it is that some teachers do that puts their backs up… that sets them off, provokes them almost". • Developing insight into the qualities and attributes of teachers who are effective in managing pupil behaviour Headteachers and principals who were interviewed were keen to stress that levels of competence in this area were not simply a function of how many years of experience teachers had, or "innate"/"genetic" talent or capability: "Like most heads, I have some teachers who are exceptionally accomplished at working with difficult and troubled pupils, they are incredibly resourceful, persevering… and clever. Some students and NQTs learn from them, others don't pick things up".
"I've got teachers here who have worked in this school for years who are still at level 3 with some of their classes, and I've got NQTs who are already very assured in dealing with pupil behaviour, who have virtually no problems with their classes after the first term. Some teachers are much better than others at this… it's not just a question of serving your time".
In terms of testimony from teachers, the qualities and attributes most commonly associated with teachers who were accomplished in their management of student behaviour were application, the ability to learn from the good practice of others, being able to plan high-quality learning experiences for pupils, high-level skills of interaction with students, and an understanding that there were different ways of being 'good at behaviour'-a range of 'styles' of managing pupil behaviour was possible (further development of these points can be found in Haydn (2012).

Discussion: What Use Is the 10 Point Scale?
It should be stressed that the aim of the scale is to facilitate reflection and dialogue on classroom climate and pupil behaviour. It was not designed to assess the classroom competence of teachers, and if used in the wrong way (for instance, to evaluate teacher performance) it may well do more harm than good. Although the teacher is an important element in influencing the working atmosphere in the classroom, deficits in classroom climate can be caused by a particularly difficult group of students, an inappropriate curriculum, inadequate resources, lack of effective support and sanctions or parental support, or any number of factors beyond the control of the classroom teacher. In initial experiments with the scale, student teachers were simply given the 10 point scale and asked to think about the levels on the scale in the context of both the students' own lessons, and their observation of colleagues' lessons. In the right atmosphere, in addition to encouraging reflection on this important aspect of teaching, it can lead to discussion and dialogue, the sharing of good practice, the discussion of refinements to school policy and practice, and collaborative 'lesson study' approaches to honing and refining teacher expertise (Elliott, 2012). The scale gives student teachers an indication of "levels to aspire to", and some indication of where they stand on the continuum between a classroom climate that is ideally conducive to learning, and one where the learning environment is profoundly unsatisfactory, as the following extracts suggest: "I have worked with some teachers who seem perfectly happy with levels around 7 and 8; they don't seem that bothered about going the extra mile to get the kids really sorted out so that they can just go in there and relax" (Head of Year).
"It is possible that there are staff here who have neither experienced or seen a level 10 lesson… who think that the norm... or an inevitable fact of life in teaching… at least in this school… is that pupils talk while they are talking… that they move around and ignore the formal structure of the lesson at some points" (Assistant Head).
The scale can also be used to generate professional discussion and debate about "thresholds" for pupil inclusion within classrooms. At what point does a pupil forfeit the right to stay in a classroom? Are there any principles or criteria which might be agreed amongst those involved?
Discussion around the issues involved in the use of the scale may also help to improve the quality of dialogue surrounding issues of student behaviour in schools. In the popular media in the UK, this question is often simplified to thinking that lessons are simply under the control of the teacher or not, whereas in many educational jurisdictions, there are subtle and graded levels of control in classrooms, which can have a profound effect on learning outcomes (Bradshaw et al., 2010;OECD, 2010). Similarly, deficits in classroom climate are often attributed entirely to bad teaching or poor schools (Haydn, 2012). Level 10' is not a natural state of affairs, and in most countries, it takes considerable skill on the part of the teacher to get a climate which is perfect for learning, with all pupils keen to learn, with all their teaching groups. Elliott (2009) makes the point that becoming good at managing pupil behaviour is not just a simple matter of a few obvious and straightforward teaching strategies (for instance, "Just be consistent", or "Don't smile before Christmas"). Securing a classroom climate where the teacher is in absolutely relaxed and assured control of the lesson, able to undertake any form of activity, and where all pupils are keen to learn and cooperate in this enterprise requires the development of complex and sophisticated skills on the part of the teacher. The scale aims to engage teachers and student teachers in constructive dialogue about the nature of these skills.
In England, there has been a tendency to see school leaders as the key to levels of classroom climate, and school systems as the most influential determinant of levels of classroom control (Ofsted, 2014;Wilshaw, 2014). However, these factors do not explain the phenomenon of "in-school variation" in classroom climate-in England, as in many other countries, differences within schools have been found to be more significant than in differences between schools in terms of the levels of behaviour that prevail in classrooms (see, for example, Elliott, 2009;Haydn, 2014;Wubbels, 2011Wubbels, , 2013. The research outlined in this paper supports Elliott's view (Elliott, 2009) that the classroom management skills of individual teachers are one of the key determinants of classroom climate and good pupil behaviour, and therefore more time and effort need to go into developing this dimension of teacher authority. Working with teachers and student teachers, using the 10 point scale to develop their understanding of factors influencing classroom climate offers one way of developing teachers' skills in this area.

Conclusion
The research was conducted in schools in England, but the problem of learning deficits due to poor pupil behaviour was a global one, not a national one (Elliott & Phuong-Mai, 2008;Saito et al., 2015). The paper argues that the use of the scale can provide useful insights into the extent to which there is a "right to learn" for pupils who wish to do so. It also raises important questions about what teachers and schools may do to protect "the right to learn", and to improve the working atmosphere in the classroom, so that there is a classroom climate which is ideally conducive to learning taking place, free from the damage to learning that can be caused by difficult and disruptive pupils.
The hope is that the scale can be useful in making teachers (and students, school governors, policymakers and parents) aware of the range of differences that can occur in terms of classroom climate. This awareness should then lead to discussions to explore the reasons for these differences, and to concerted attempts to explore all possible means of ensuring that the highest levels on the scale prevail. This is what the overwhelming majority of students, parents and teachers want.
The scale and prevalence of deficits in classroom climate, and the negative impact of these deficits on pupil attainment should also be interest and concern to politicians and policymakers in the field of education.
The scale does not, in itself, provide answers to the problem of pupil disruption and poor classroom climate, but it can at least provide some insight into the prevalence and seriousness of these problems.