Journal of Service Science and Management

Vol.4 No.4(2011), Paper ID 9016, 12 pages

DOI:10.4236/jssm.2011.44048

 

Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry

 

Andrea Bonaccorsi, Gionata Carmignani, Francesco Zammori

 

 

Copyright © 2011 Andrea Bonaccorsi, Gionata Carmignani, Francesco Zammori et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article


A. Bonaccorsi, G. Carmignani and F. Zammori, "Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry," Journal of Service Science and Management, Vol. 4 No. 4, 2011, pp. 428-439. doi: 10.4236/jssm.2011.44048.

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