Qingdao Psychological and Mental Health Research Institute, Qingdao University, Qingdao, China
Department of Psychology, Teachers College, Qingdao University, Qingdao, China
Department of Psychology, Teachers College, Qingdao University, Qingdao, China
Copyright © 2018 Zhun Gong, Yuqian Sun, Zihua Zhang et al. This is
an open access article distributed under the Creative Commons Attribution
License, which permits unrestricted use, distribution, and reproduction in any
medium, provided the original work is properly cited.
How to Cite this Article
Gong, Z. , Sun, Y. and Zhang, Z. (2018) The Influence of Customer’s Verbal Abuse on Turnover Intention and Job Burnout of Sales Service Staff—The Moderating Effect of Organizational Atmosphere and Psychological Capital.
Psychology,
9, 2369-2383. doi:
10.4236/psych.2018.910135.