Journal of Service Science and Management

Vol.11 No.4(2018), Paper ID 86949, 13 pages

DOI:10.4236/jssm.2018.114032

 

Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park

 

Qian Xu, Kexiang Wu

 

Jinan University, Guangzhou, Guangdong
Shenzhen Tourism College of Jinan University, Guangzhou, Guangdong

 

Copyright © 2018 Qian Xu, Kexiang Wu et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article

Xu, Q. and Wu, K. (2018) Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park. Journal of Service Science and Management, 11, 466-478. doi: 10.4236/jssm.2018.114032.
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