Journal of Service Science and Management

Vol.11 No.4(2018), Paper ID 86572, 15 pages

DOI:10.4236/jssm.2018.114028

 

Future Direction and Visual Analysis of Kano Model: A Literature Review

 

Qingliang Meng, Jing Dong

 

School of Management & Economics, Jiangsu University of Science and Technology, Zhenjiang, China
School of Management & Economics, Jiangsu University of Science and Technology, Zhenjiang, China

 

Copyright © 2018 Qingliang Meng, Jing Dong et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article

Meng, Q. and Dong, J. (2018) Future Direction and Visual Analysis of Kano Model: A Literature Review. Journal of Service Science and Management, 11, 399-413. doi: 10.4236/jssm.2018.114028.
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