Department of Informatics, University of Torino, Torino, Italy
Department of Informatics, University of Torino, Torino, Italy
QRS SocCoop—Consorzio Sociale Il Filo da Tessere, Biella, Italy
Copyright © 2017 Antonio Di Leva, Emilio Sulis, Manuela Vinai et al. This is
an open access article distributed under the Creative Commons Attribution
License, which permits unrestricted use, distribution, and reproduction in any
medium, provided the original work is properly cited.
How to Cite this Article
Di Leva, A. , Sulis, E. and Vinai, M. (2017) Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Information Office.
Intelligent Information Management,
9, 189-205. doi:
10.4236/iim.2017.95010.