Department of Information Technology, University of Turku, Turku, Finland
IT Quality and Outsourcing Management, Oulu, Finland
Turku Centre for Biotechnology, University of Turku, Turku, Finland
Department of Information Technology, University of Turku, Turku, Finland
Copyright © 2014 Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen et al. This is
an open access article distributed under the Creative Commons Attribution
License, which permits unrestricted use, distribution, and reproduction in any
medium, provided the original work is properly cited.
How to Cite this Article
Majanoja, A. , Tervala, E. , Linko, L. and Leppänen, V. (2014) The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes.
Journal of Service Science and Management,
7, 396-410. doi:
10.4236/jssm.2014.76037.