Open Journal of Social Sciences

Vol.2 No.9(2014), Paper ID 49164, 6 pages

DOI:10.4236/jss.2014.29023

 

System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality

 

E. G. Aminev, Qing Wang

 

Hi-Tech Psychology Central Institute, HiTPCI (Director), Moscow, Russia
School of Public Administration, University of International Business and Economics, Beijing, China

 

Copyright © 2014 E. G. Aminev, Qing Wang et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article

Aminev, E. and Wang, Q. (2014) System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality. Open Journal of Social Sciences, 2, 133-138. doi: 10.4236/jss.2014.29023.
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