Journal of Software Engineering and Applications
Vol.7 No.6(2014), Paper ID 46355, 15
pages
DOI:10.4236/jsea.2014.76045
Improving Information Technology Infrastructure Library Service Delivery Using an Integrated Lean Six Sigma Framework: A Case Study in a Software Application Support Scenario
Anil Kumar Raghavan Pillai, Ashok Kumar Pundir, L. Ganapathy
Marlabs Software Inc. (USA), Piscataway, USA
National Institute of Industrial Engineering (NITIE), Mumbai, India
National Institute of Industrial Engineering (NITIE), Mumbai, India
Copyright © 2014 Anil Kumar Raghavan Pillai, Ashok Kumar Pundir, L. Ganapathy et al. This is
an open access article distributed under the Creative Commons Attribution
License, which permits unrestricted use, distribution, and reproduction in any
medium, provided the original work is properly cited.
How to Cite this Article
Pillai, A. , Pundir, A. and Ganapathy, L. (2014) Improving Information Technology Infrastructure Library Service Delivery Using an Integrated Lean Six Sigma Framework: A Case Study in a Software Application Support Scenario.
Journal of Software Engineering and Applications,
7, 483-497. doi:
10.4236/jsea.2014.76045.