Journal of Service Science and Management

Vol.2 No.2(2009), Paper ID 462, 11 pages

DOI:10.4236/jssm.2009.22013

 

Applying the Service-Profit Chain to Internet Service Businesses

 

Jin-Woo Kim, Michael Richarme

 

The University of Texas at Arlington, Arlington, Texas, USA
Decision Analyst, Arlington, Texas, USA

 

Copyright © 2009 Jin-Woo Kim, Michael Richarme et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article

Kim, J. and Richarme, M. (2009) Applying the Service-Profit Chain to Internet Service Businesses. Journal of Service Science and Management, 2, 96-106. doi: 10.4236/jssm.2009.22013.
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