Health

Vol.6 No.5(2014), Paper ID 43097, 7 pages

DOI:10.4236/health.2014.65041

 

Importance-performance analysis: Revisiting a tool for the evaluation of clinical services

 

Juliana Rocha Gonçalves, Andres Pinto, Marilia Jesus Batista, Antonio Carlos Pereira, Glaucia Maria Bovi Ambrosano

 

Department of Community Oral Health, Piracicaba Dental School, University of Campinas—UNICAMP Piracicaba, Brazil
Department of Oral and Maxillofacial Medicine and Diagnostic Sciences, University Hospitals Case Medical Center and School of Dental Medicine, Case Western Reserve University, Cleveland, USA
Department of Community Oral Health, Piracicaba Dental School, University of Campinas—UNICAMP Piracicaba, Brazil
Department of Community Oral Health, Piracicaba Dental School, University of Campinas—UNICAMP Piracicaba, Brazil
Department of Community Oral Health, Piracicaba Dental School, University of Campinas—UNICAMP Piracicaba, Brazil

 

Copyright © 2014 Juliana Rocha Gonçalves, Andres Pinto, Marilia Jesus Batista, Antonio Carlos Pereira, Glaucia Maria Bovi Ambrosano et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article


Gonçalves, J. , Pinto, A. , Batista, M. , Pereira, A. and Bovi Ambrosano, G. (2014) Importance-performance analysis: Revisiting a tool for the evaluation of clinical services. Health, 6, 285-291. doi: 10.4236/health.2014.65041.

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