PSYCH> Vol.3 No.2, February 2012

Department of Psychology, University of Gothenburg, Gothenburg, Sweden

 

Copyright © 2012 Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article

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Garcia, D. , Archer, T. , Moradi, S. and Ghiabi, B. (2012) Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers. Psychology, 3, 213-216. doi: 10.4236/psych.2012.32030.

 

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