Vol. No.(), Paper ID 12706, 5 pages

DOI:

 

Study on Enhancing E-satisfaction through Web Functionalities across the Customer Service Life Cycle in E-commerce Environment

 

Jing Pan, Ming Yi

 

School of Management, Hunan University, Changsha, China,410082
School of Economy & Trade, Hunan University, Changsha, China,410079

 

Copyright © Jing Pan, Ming Yi et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

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